We apologise for any inconvenience caused. Please fill out the return exchange form at the following link: https://sugercandy.com/apps/return_prime Once the order is picked up, you will receive a coupon code within 72 hours. Use this code to place an exchange order with us following the same procedure mentioned above.
If you have any other queries or concerns, please feel free to reach out to our customer service team. We are here to assist you with any assistance you may need. Thank you for choosing Sugercandy.com <3

The amount deducted will be reflected back to your original payment mode within 5-7 working days.

We offer free 7 day no-questions-asked returns/exchanges. Refunds are swiftly processed within 24 hours upon pickup of the return order. For prepaid the refund is directed back to the as a Store Credit, with the credited amount typically appearing within 5-7 working days from pickup.

For COD returns, the refund as a Store Credit within 5-7 working days from pickup.

Once your order is placed, we ship it within 24-48 hours. It takes up to 5-7 working days for the order to be delivered.

After placing the order, you will receive a confirmation email on your registered email address. In this email, you have the option to edit your address or cancel the order. However, once the order is shipped, we are unable to cancel or make any changes to the delivery address.

To use a coupon code, please follow these steps while placing your order:Go to our website.Add the desired product to your cart.While checking out, enter the discount code in the coupon section.Proceed to complete your order.

If a product is currently out of stock, you can subscribe to the website by clicking on the "Notify me when available" option. We will notify you once the product is back in stock.