Return & Exchange Policy

At Sugercandy, we strive to offer the best shopping experience for our customers. We provide a hassle-free return and exchange policy for your convenience. Please read the policy carefully to understand your rights and obligations.

Return & Exchange Timeline

  • Return & Exchange Period: You have 7 days from the date of delivery to request a return or exchange.
  • Return Shipping Period: The returned product(s) must reach us within 5 days after the return request is made.

Return & Exchange Process

  • Reverse Pick-Up: We offer reverse pick-up services at no additional cost. Pick-up will be attempted twice. If the courier is unable to pick up the shipment, you will need to send the shipment back to us.
  • Return & Exchange Fee: A fee of ₹100 is applicable for returns and exchanges, except in cases of incorrect size or receiving a different product.
  • product should be in its real condition, with all the tags .
  • A legal action will be taken for any of our missing product from the return products. 

Store Credit & Refunds

  • Store Credit: For all returns and exchanges, you will receive store credit equivalent to the order value.
  • COD Orders: A store credit code will be provided within 7 working days of return pickup to your registered email or phone number.
  • Prepaid Orders: Upon receiving the returned product in good condition, you will receive store credit.

Return & Exchange Conditions

  • Product Condition: Please return products in the same condition as shipped, with all original tags attached and packaging intact. Refunds will not be provided for products that are worn or damaged.
  • Ineligible Products: We do not accept returns on certain product categories such as masks, undergarments, and perfumes due to hygiene reasons.
  • Sale Items: Sale items can only be exchanged if it’s in stock after sale  ,not returned.

Instructions for Returns & Exchanges

  • How to Initiate: To start a return or exchange, please visit our customer support portal or contact us at hello@sugercandy.com
  • • if you not receive any calls from our team You can drop a message on our Instagram account regarding the same .
  • Self-Shipment: If your area is not serviceable for reverse pick-up, please self-ship the items to: Sugercandy House 8, Kua Wali Gali, Sardar Patel Marg, Thandla, Jhabua, Madhya Pradesh, 457777 (9979379910).
  • Packaging: Ensure the items are securely packed and mention the ORDER ID and registered mobile number on the package.
    To Place Return Or Exchange Request Please Click Here

Additional Information

  • Contact Us: For any queries, contact our customer support team via:
  • Customer Support Hours: Monday to Saturday, 10 am to 6 pm. All pending queries will be addressed on priority the next day.
Cancellations: Cancellations are possible until the order is dispatched from our warehouse.

To Place Return Or Exchange Request Please Click Here